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To keep things running smoothly and respectfully for both our clients and stylists, we’ve put the following policies in place:

 

Cancellations & Rescheduling

We require a minimum of 72 hours’ notice to cancel or reschedule your appointment.

• 48 hours’ notice or less: You’ll be asked to pay a new 20% deposit to rebook.

• 24 hours’ notice or less: You’ll be charged 50% of your appointment price, and a new deposit will be required to secure another slot.

 

No Shows

If you don’t show up to your appointment without contacting us, you’ll be charged 50% of your appointment total and asked to pay a new deposit before booking again.

 

Late Arrivals

We allow a 10-minute grace period. If you’re later than this, we may not be able to complete your full service, and your appointment could be cancelled depending on the schedule.

 

Deposits

A 20% deposit is required at the time of booking. This secures your appointment and is deducted from the total on the day. Deposits are non-refundable if our cancellation policy isn’t followed.

 

Guests

You’re welcome to bring one guest to your appointment. Please keep in mind that space is limited, and guests must be respectful of the salon environment.

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 Refund & Returns Policy

 

We’re committed to providing the highest quality service and products. Due to the nature of what we offer, we do not provide refunds or exchanges under the following terms:

 

Hair Systems & Products

All hair systems are custom-made to order, which means we do not offer refunds, returns or exchanges once an order has been placed. Please ensure all measurements and details are correct before confirming your request.

 

Services (Installs, Training, etc.)

We do not offer refunds on any services, including hair system installs or training bookings, if you change your mind.

 

Credit Notes

We do not issue credit notes. Please make sure you’re 100% confident in your booking before confirming.

 

 

 Privacy Policy

 

At Signature Scalp, we take your privacy seriously. We collect personal information both in person and through our website to provide the best service possible.

 

We use trusted third-party platforms, including Wix (for website and client enquiries) and Booksy (for bookings and appointments). These systems store information securely and are GDPR-compliant.

 

Your information is never shared with outside parties for marketing. We only use your details for things like appointment reminders, order updates, or support after training.

 

You can contact us anytime to update or remove your information.

 

 

 Shipping & Delivery Policy

 

We offer delivery of our made-to-order hair systems and other approved products both within the UK and internationally.

• We do not offer next day delivery, as all systems are custom-made.

• All deliveries are tracked, and you will receive your tracking details as soon as your order is dispatched.

• We ship internationally, but delivery times may vary depending on location and customs.

 

If you need help with shipping timelines, get in touch with our team before placing your order.

 

 

 Health & Safety Policy

 

Your safety is our priority, whether you’re visiting the salon or attending training.

• Patch tests are required before application services.

• We provide appropriate PPE (personal protective equipment) for all students during training.

• Our salon is fully insured and health & safety compliant with UK regulations.

• We have a designated first aider on-site at all times.

 

We keep all our spaces clean, professional, and safe for every client and learner.

 

 

 Student Code of Conduct

 

To make sure every training experience is respectful and enjoyable:

• Students are given access to online materials where applicable, but sharing or distributing this content is strictly prohibited.

• Photos and filming are welcome, but please be mindful not to disrupt the session or film other attendees without consent.

• We promote a respectful, inclusive environment. While we rarely have issues, if a student is seriously disruptive or disrespectful, they may be asked to leave with no refund.

 

 

 Complaints Policy

 

We hope you’ll never need this, but if you do have an issue:

• Complaints should be sent via email to contact@signaturescalp.uk – this ensures your concerns are seen and escalated properly.

• We aim to respond within 48 hours and resolve issues as quickly and fairly as possible.

• Refunds or goodwill gestures are considered at the discretion of management, based on the nature of the issue.